Privacy Policy

1. General Provisions

This Privacy Policy defines the procedure for processing and protecting personal data of users of the mobildu.com website (the "Site"), owned by mobildu (the "Company").

By using the Site, you consent to the terms of this Privacy Policy. If you do not agree with these terms, you must stop using the Site.

The Company respects each user's right to privacy. The Company guarantees the confidentiality of collected personal data and ensures its protection in accordance with the laws of the United Arab Emirates.

2. Purposes of Data Collection

The Company collects and processes personal data for the following purposes:

• Providing information about the Company, services, and promotions
• Communicating regarding inquiries, service requests, and telecom solutions
• Granting access to Site resources and features
• Improving service quality, user experience, and developing new offerings
• Conducting statistical analysis using anonymized data

3. Categories of Processed Data

The Company may process the following personal data:

• Full name
• Contact phone number
• Email address
• Company information for business accounts
• Information voluntarily provided through forms
• Technical data: IP address, cookies, browser information, access time, referrer URL

4. Data Processing Principles

Personal data processing is based on the following principles:

• Lawfulness of purposes and processing methods
• Good faith and transparency
• Purpose limitation to those declared during collection
• Data minimization and accuracy

Data collection occurs when users complete forms on the Site or through other interactions defined in this Policy.

The Company does not verify the accuracy of user-provided data but assumes it is truthful and current.

5. Data Storage and Use

User data is stored electronically and processed using automated systems, except where manual processing is required by law.

The Company retains personal data according to internal policies and for the period necessary to fulfill the purposes described in this Policy.

5.1. Data from Contact and Consultation Forms

When users fill out forms on the Site, including consultation or contact forms, the Company collects the submitted personal data (such as full name, phone number, email address, and selected service options).

This data is used solely for the purpose of responding to the user’s inquiry, providing the requested services, and maintaining business communication.

The data is stored on secure servers with restricted access and is not shared with third parties without the user’s explicit consent, except as required by applicable UAE law.

6. Data Disclosure

Personal data is not disclosed to third parties except when:

• Users provide explicit consent
• Disclosure is necessary for service fulfillment
• Required to protect the Company's legal rights or interests
• Mandated by UAE laws and regulations
• Necessary for fraud prevention or security purposes

7. User Rights

Users have the right to:

• Access information about their data processing
• Request correction, restriction, or deletion of inaccurate data
• Withdraw consent for data processing
• Object to unlawful processing activities
• Lodge complaints with UAE data protection authorities

8. Data Security

The Company implements appropriate technical and organizational measures to protect personal data against unauthorized access, destruction, alteration, or disclosure.

9. Policy Updates

The Company reserves the right to modify this Privacy Policy. The updated version will indicate the last revision date and becomes effective upon publication on the Site.

The current version is always publicly available on the Site.

10. Contact Information

For questions regarding this Privacy Policy, contact us:

• Phone: +971 54 503 0402
• Email: [email protected]
• Address: 132 Al Safee Street - Jumeirah - Jumeirah 3 - Dubai - United Arab Emirates