Consent Policy

1. General Provisions

This Consent Policy (the "Policy") defines the procedure for obtaining and processing user consents for the mobildu.com website (the "Site"), owned by mobildu (the "Company").

The purpose of this Policy is to ensure proper protection of user information, including personal data, from unauthorized access and disclosure, and to comply with applicable data protection laws in the UAE.

By using the Site and providing information to the Company, you confirm that you have read and understood this Policy and consent to all its terms.

2. Definitions

The following definitions are used in this Policy:

• User Consent - a freely given, specific, informed, and unambiguous indication of the user's wishes through a statement or clear affirmative action signifying agreement to the processing of their personal data.
• Personal Data - any information relating to an identified or identifiable natural person.
• Processing of Personal Data - any operation performed on personal data, including collection, recording, organization, storage, alteration, retrieval, use, disclosure, erasure, or destruction.

3. Types of Consent

When using the Site, users may provide the following types of consent:

• Consent for Personal Data Processing - provided when completing forms containing personal data (name, phone, email, etc.).
• Consent for Marketing Communications - provided when subscribing to newsletters and promotional materials.
• Consent for Cookies and Tracking - provided when accepting the cookie notification on the Site.

4. Obtaining Consent

The Company obtains user consent through the following methods:

• By the user checking a specific box on the Site (e.g., "I agree to the Privacy Policy" or "I accept the Disclaimer").
• By the user clicking a specific button (e.g., "Accept All Cookies").
• Through active actions clearly confirming consent (e.g., submitting a completed contact form).

When obtaining consent, the Company ensures that:

• Consent is freely given, specific, informed, and unambiguous.
• Users can review data processing terms before providing consent.
• Users can withdraw consent as easily as it was given.

5. Storage and Documentation

The Company stores obtained consents as follows:

• Consents obtained through Site forms are stored in the Company's database with timestamps and user action logs.
• Cookie consents are stored as browser cookies with appropriate expiration dates.

Consent retention periods are determined based on processing purposes but not less than required by UAE regulations.

6. Withdrawing Consent

Users may withdraw consent at any time through the following methods:

• Email request to: [email protected]
• Written request to: 132 Al Safee Street - Jumeirah - Jumeirah 3 - Dubai - United Arab Emirates
• Phone request: +971 54 503 0402 (with identity verification)

Upon consent withdrawal, the Company will cease processing personal data within 30 days unless retention is required by UAE law or contractual obligations.

7. Special Consents

In specific cases, the Company may request separate consent for:

• Processing special categories of personal data
• Transferring personal data to third parties
• Cross-border data transfers

Such consents are requested separately with detailed explanations of processing purposes and conditions.

8. Minor Consent

The Site is not intended for users under 16 years of age. The Company does not knowingly collect or process personal data of minors.

If the Company becomes aware of collecting minor's data without parental consent, it will take immediate steps to delete such information.

9. Policy Updates

The Company reserves the right to modify this Policy. Updated versions become effective immediately upon publication unless otherwise specified.

For significant changes, users will be notified through Site announcements. Continued Site use constitutes acceptance of the updated Policy.

10. Contact Information

For questions regarding this Policy, contact us:

• Phone: +971 54 503 0402
• Email: [email protected]
• Address: 132 Al Safee Street - Jumeirah - Jumeirah 3 - Dubai - United Arab Emirates